Re-pairing the device to the host may resolve the issue. It paired with my mid 2011 MacBook Air running High Sierra straight away. Remove and Re-Pair the keyboard to your Surface or Windows 10 PC. This makes the keyboard discoverable. The Microsoft Bluetooth Ergonomic Mouse costs $50. Troubleshoot problems with Surface Keyboard, Surface Ergonomic Keyboard, and Microsoft Modern Keyboard with Fingerprint ID Before you begin, get the latest updates In many cases, downloading and installing the latest updates for Windows and your Surface will fix the issue. Microsoft Bluetooth® Mouse features precise scrolling and navigation. I recently purchased the ergonomic surface keyboard however I can't get it to pair with my mac laptop. You will need to setup Windows Hello again after the keyboard is re-paired to your Surface or Windows 10 PC. * The Microsoft Bluetooth® Keyboard features time-saving shortcut keys and pairs with your laptop via Bluetooth. This starts the interactive bluetooth configuration prompt. For information on how to pair and remove the keyboard, go here. Currently running OS Mojave 10.14. If your keyboard did not include a Microsoft Bluetooth transceiver, you must pair the device by using your computer’s built-in (non-Microsoft transceiver) and the computer’s Bluetooth software configuration program. Enjoy the solid feel of our sleek, modern keyboard and compact mouse as you work in Windows and Microsoft 365. For Microsoft Modern Keyboard with Fingerprint ID , follow the steps at Set up Microsoft Modern Keyboard with Fingerprint ID. For the meantime, you may try the steps might help fix the issue: On your Surface Keyboard or Surface Ergonomic Keyboard, press and hold the pairing button on your keyboard for 5-7 seconds, then let the button go. The Microsoft Surface Ergonomic Keyboard is much better than the Adesso Tru-Form 150. I can see the keyboard in the bluetooth options, however it doesn't recognise it as a keyboard and asks me to type in a code. After you made sure the uhid module is loaded, you can pair the Surface Ergonomic with bluetoothctl: # bluetoothctl. The Surface Ergonomic has a much better build quality, typing quality, and compatibility with different operating systems. Most Microsoft or Surface Bluetooth mice and keyboards require a PC with Bluetooth 4.0 or newer and designed to be full featured with Windows 10. If you already tried to pair the device make sure you remove it first (remove 00:00:00:00:00:00). I recently bought a Microsoft Surface Ergonomic keyboard. Press the pairing button on your mouse or keyboard for 5-7 seconds, then let the button go. See if the mouse or keyboard has power. On your PC, select the Start button, then select Settings > Devices > Bluetooth & other devices. The keyboard is not connected so I can't type in the code. The pairing button is on the bottom of the keyboard next to the battery cover. However, when I try to pair it with my mid 2011 iMac (also running High Sierra) it just won't pair. The Surface Ergonomic's Bluetooth connection also makes it more versatile, but it doesn't have backlighting, which the Tru-Form 150 has. Connectivity between your Bluetooth keyboard and your computer depends on your Bluetooth transceiver. Make sure your PC is compatible with Bluetooth 4.0 (LE). Source: Microsoft Lastly, the Microsoft Modern Mobile Mouse is now available in Sandstone, … To see how, go to Install Surface and Windows updates. Connecting the Surface Ergonomic with bluetoothctl. Make sure Bluetooth is on, then select Add Bluetooth or other device > Bluetooth. Between your Bluetooth keyboard and compact mouse as you work in Windows and Microsoft 365 Windows updates host resolve! Of our sleek, Modern keyboard with Fingerprint ID, select the Start,... 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