I assume Renogy thinks it is not their problem, but they were WRONG about shipping. I purchased two of them along with the Renogy 40 amp mppt controller for use on an off-grid 12-volt RV system. Join the 23 people who’ve already reviewed Renogy. I NEED to know where my kit is. Some detective work uncovered a hidden FM booster that was on behind the TV, also the CO monitor was on and so too was the back-light for the radio panel. Customer Center; Solution home; FAQ; FAQs; Enter your search term here... Search Changing account details Renogy UK Support Modified on: Thu, 13 Aug, 2020 at 10:05 AM. While Goal Zero offers between 150Wh and 3032Wh of electricity, Renogy provides between 97Wh and 1075Wh of electricity. Our customer service team is available M-F 10:00 -19:00 Australian Eastern Time. Our customer service team is available M-F 10:00 -19:00 Australian Eastern Time. Renogy is a renewable energy company that offers affordable, DIY solar solutions, from individual components to prearranged kits for on-grid and off-grid applications, and camping accessories. View all Products; Solar Panels. Read honest and unbiased product reviews from our users. I contacted customer service within minutes of placing said order to ask for cancellation. | Read 21-40 Reviews out of 23 The Renogy 200 Watt 12 Volt Monocrystalline Solar Panel is one of the main components for any solar power (PV) system. To determine what size system will best fit your needs, we recommend using the Renogy solar panel calculator. Want to get started with solar but don't know how? Products. Item model number 100W Customer Reviews: 5.0 out of 5 stars 2 ratings. The Renogy BT App and Renogy DC Home App allows users to remotely monitor and change their photovoltaic system's parameters with a few simple swipes on their smartphone or tablet. For returns, please contact our Customer Service team at 1-909-287-7111 or submit a ticket . Please be prepared with your invoice or the following information: With these disconnected the batteries still would not charge. Customer Center; Solution home Enter your search term here... Search Knowledge base. For returns, please contact our Customer Service team at 1-800-330-8678 or customerservice@renogy.com. This assumption is not wrong. Shop for solar power products and accessories to complete your solar power system. Item model number 120-cell for Off-Grid On-Grid Customer Reviews: 3.7 out of 5 stars 3 ratings. Check this page out in order to get exclusive Renogy learn information on all aspects of a solar setup including Solar panels, charge controllers, inverters, battery chargers, and more! Solar Applications. 3.7 out of 5 stars Best Sellers Rank #390,361 in Patio, Lawn & Garden (See Top 100 in Patio, Lawn & Garden) #1,088 in Solar Panels: Technical Specification Specification Sheet [PDF ] Warranty & Support Manufacturer’s warranty can be requested from customer service. Solar Applications. Their contact information, as well as … View all Solar Panels; Rigid Solar Panels PWM Rover Elite 20A 40A - Manual PWM Rover Elite 20A 40A - Datasheet Fuses and Wire Gauge If you ever have any questions, feel free to contact us. Each Renogy product is manufactured according to the highest quality… When tracking that USPS number it states that it has never left the shipper's location. BAD COMPANY, DREADFUL CUSTOMER SERVICE. For your clean energy needs. Not only did I not receive a refund, $800 worth of equipment shipped to my home after I was told it was canceled. Your experience can help others make better choices. If you have any questions about tracking your order, please log onto your account to look for the tracking number. All orders must have a valid street address, expedited orders cannot be sent to PO Boxes. Orders over $200 may require a signature. Their contact information, as well as the information for … I mentioned above about customer service and many thanks to Tony Williams at Renogy who assisted me with the Renogy Wanderer Controller to help identify why the batteries were not charging over about a week and a half. Login Sign up. Whereas our charge controllers have an operating temperature of -35°C to 55°C. Products. We have a dedicated Technical Team to help build the right Solar Solution for you. The majority of our solar panel are water proof and do fare well in extreme conditions however, our charge controllers are not water proof. At its inception, Renogy sold a limited range of solar products through Amazon, eBay, and a handful of suppliers expanding its product line and increasing the number of online marketplaces, suppliers, and wholesalers. View all Solar Panels; Rigid Solar Panels See Details. Go Figure ! Please submit a ticket for all customer inquiries. Enter your search term here... Search New support ticket . Customer service is not prompt with their response time. Nice equipment, poor customer service. Trust Renogy.com for all your solar power needs. Ground: Most Renogy products have free ground shipping offered and can take between 1-3 business days. Please note that not all items are eligible for Two Day or One Day shipping due to size, weight, … See Details. After 5 years they should output more than 95% of the rated power, after 10 years it is 90% and 25 years it is 80%. Before you call or email us, check our FAQs and Help Center to make sure we didn’t already answer your question. Due to Covid-19, you may experience long wait times trying to reach a customer service agent as well as delays in shipment. Ordered, billed and paid July 16. Power is in our DNA. Click here to make a request to customer service. For returns, please contact our Customer Service team at 1-800-330-8678 or customerservice@renogy.com. English. FREE SHIPPING! Replacements Some detective work uncovered a hidden FM booster that was on behind the TV, also the CO monitor was on and so too was the back-light for the radio panel. Find helpful customer reviews and review ratings for Renogy 300 Watt 24 Volt Monocrystalline Grid Large System Residential Commercial House Cabin Sheds Rooftop Multi-Panel Solar Arrays, 300W at Amazon.com. Not impressed with Renogy’s customer response and their claims of warranty service. If you have any questions, please e-mail us at onlinestoreca@renogy.com. We have a dedicated Customer Service Team to help build the right Solar Solution for you. Shop for complete solar panel kits, portable solar panels, off grid systems, & more. To determine what size system will best fit your needs, we recommend using the Renogy solar panel calculator. Renogy loves to hear from and support our customers. Due to Covid-19, you may experience long wait times trying to reach a customer service agent as well as delays in shipment. How can we help you today? Customer service is just too much of a hassle and I figure it cost me the price of an inverter to figure I need to go somewhere else for my solar needs. Renogy Academy. Read honest and unbiased product reviews from our users. When I track that number label was printed at Renogy July 20. Their contact information, as well as the information for other departments, can be found below. You can ship via FedEx to a U. S. Post office box by using the street address of the post office and your box number. At its inception, Renogy sold a limited range of solar products through Amazon, eBay, and a handful of suppliers expanding its product line and increasing the number of online marketplaces, suppliers, and wholesalers. FREE SHIPPING! If you are in the area and would like to pick up your order from our warehouse, contact our Customer Service team at supportuk@renogy.com. Customer service is the most important part of running a business and from other reviews I have read, this is not Renogy's main concern. The Renogy unit was fine. Renogy Framed Solar Panels have a performance warranty of 25 years. Specialties: Renogy is a solar energy company that strives to provide the highest quality solar products on the market while still maintaining an affordable price point. The number of power stations from Renogy is fewer than that of Goal Zero, so it is easy to assume that the range of output capacity for Renogy’s power station will not be much. Please be prepared with your invoice or the following information: Order number; Proof of purchase; Video or photo of the faulty product (if applicable) Mailing address; Contact telephone number . Due to Covid-19, you may experience long wait times trying to reach a customer service agent as well as delays in shipment. I am extremely impressed with their performance and they arrived earlier than expected. Trying to get Renogy to deliver my order in a timely fashion has been the most frustrating customer service experience of my lifetime. Please submit a ticket for all customer inquiries. UPDATE October 31, 2017 After a number of weeks in storage I found the batteries dead. Renogy loves to hear from and support our customers. Fedex ( ground) tracking number- 9400111108296824494245. With these disconnected the batteries still would not charge. Please note that Renogy will not accept returns with product modifications as it voids our warranty policy. 5.0 out of 5 stars Best Sellers Rank #243,738 in Patio, Lawn & Garden (See Top 100 in Patio, Lawn & Garden) #700 in Solar Panels: Warranty & Support Manufacturer’s warranty can be requested from customer service. Home Solutions Forums Video. For convenience, this kit also consists of eight sets mounting Z-Brackets, branch connectors, one 20ft 10AWG MC4 Adaptor Kit, one 8ft 4AWG Tray Cable, and fusing components for protection of your … English ; Spanish (Latin America) Welcome . Our Customer Service team is available M-F 7:00 - 11:00 (GMT+1). If you ever have any questions, feel free to contact us. Renogy loves to hear from and support our customers. We hope you have enjoyed your online shopping experience with Renogy. The MC4 leads are compatible with the Renogy MC4 Adaptor Kit—allowing for a quick and simple connection. Customer Center. During the process, Renogy was able to increase our presence by expanding the number of online marketplaces, suppliers, and wholesale partners they worked with. It's almost a month since I put in my order, was assured everything was in stock and told I would get it in 5 to 7 business days. We have a dedicated Customer Service Team to help build the right Solar Solution for you. Due to Covid-19, you may experience long wait times trying to reach a customer service agent as well as delays in shipment. If you are in the area and would like to pick up your order from our warehouse, contact our Customer Service team at supportuk@renogy.com. Recent articles. This is the worst customer service I’ve ever received and will never ever be using renogy again. Update the content in the field you'd like to change. That is NOT a Fedex number, it is a USPS number. Over the years, Renogy has received numerous awards and recognition, including a spot in Inc. 5000's top 500 fastest growing private companies in 2016. View all Products; Solar Panels. No contact and it now Sept 11th. Any modified products received will be returned to you at your expense. Exclusions may apply See Details MPPT Rover Elite 20/40A. I have been trying to contact them for 2 weeks!!!!! Our technical team is available M-F 8:30 am- 3 pm Pacific Time. Exclusions may apply See Details. Despite many calls to customer service, I still don't have everything. For International Orders:Processing time can take between 3-5 business days. Our solar sizing calculator allows you to input information about your lifestyle and appliances and devices used to help you decide on the right number of solar panels to install for your system. Shipping was fast and customer service has been great. Email received said shipped on the July 20. UPDATE October 31, 2017 After a number of weeks in storage I found the batteries dead. Exclusions may apply See Details. Our solar sizing calculator allows you to input information about your lifestyle and appliances and devices used to help you decide on the right number of solar panels to install for your system. During the process, Renogy was able to increase our presence by expanding the number of online marketplaces, suppliers, and wholesale partners they worked with. Renogy warranty registration. Before you call or email us, check our FAQs and Help Center to make sure we didn’t already answer your question. If you need solar accessories or wiring, Renogy has you covered. For your clean energy needs. Over the years, Renogy has received numerous awards and recognition, including a spot in Inc. 5000's top 500 fastest growing private companies in 2016. They were more than happy to answer any questions I asked. Renogy Solar products sold by Renogy. No one is answering my calls or emails. Read honest and unbiased product reviews from our users. Any modified products received will be returned to you at your expense. We recommend storing and securing the charge controller in a well ventilated dry space. For Continental U.S. Orders:Processing time can take between 1-3 business days. Find helpful customer reviews and review ratings for Renogy 100 Watts 12 Volts Monocrystalline Solar Starter Kit at Amazon.com. Find helpful customer reviews and review ratings for Renogy Phoenix 246.24Wh/150W Portable Generator All-in-one Kit with 20W Built-in Solar Panel for Outdoors Camping Travel Emergency Off-Grid Applications, Phoenix, Black at Amazon.com. Ground: Most Renogy products have free ground shipping offered and can take between 1-3 business days. Check ticket status. We are proud to announce that all products on this site feature free fast shipping from local Canada warehouse. Renogy loves to hear from and support our customers. Our technical team is available M-F 8:30 am- 3 pm Pacific Time. Renogy loves to hear from and support our customers. Please note that Renogy will not accept returns with product modifications as it voids our warranty policy. We have a dedicated Customer Service Team to help build the right Solar Solution for you. They told me it would cost an extra $100 to ship USPS. Their contact information, as well as the information for other departments, can be found below. Their contact information, as well as the information for other departments, can be found below. They are being reckless with $2,000 worth of equipment. FREE SHIPPING! Renogy Academy; Video Tips; Downloads; Recent articles. The module temperature for our Renogy solar panels ranges from -40°C to 90°C. MPPT Rover Elite 20/40A. We have a dedicated Technical Team to help build the right Solar Solution for you. Contacted Renogy twice, starting Sept 1st and each time getting a responding email with a Customer Support ticket and that a support rep will contact me usually within 24 hrs. I was told it was canceled and that I would be refunded within 5 to 7 days. The panel includes MC4 leads that extend from the junction box affixed to the back. All orders must have a valid street address, expedited orders cannot be sent to PO Boxes. Update your account details like name, email address, or phone number, anytime by following these steps: Select Account Settings from the menu bar. Them for 2 weeks!!!!!!!!!!!!. And securing the charge controller in a well ventilated dry space Solar Panels, off grid systems, &.! Be sent to PO Boxes experience with Renogy the tracking number at onlinestoreca @ renogy.com includes MC4 leads extend. 3-5 business days feel free to contact them for 2 weeks!!! And accessories to complete your Solar power system | read 21-40 reviews out of 5 stars 3.... ; Downloads ; Recent articles with product modifications as it voids our warranty policy have an operating of. Am- 3 pm Pacific Time extend from the junction box affixed to the back with their response.! Between 1-3 business days 7 days for Continental U.S. orders: Processing Time can take between 3-5 business days delays. Unbiased product reviews from our users read 21-40 reviews out of 23 if have.: renogy customer service number Renogy products have free ground shipping offered and can take 1-3..., you may experience long wait times trying to reach a customer service agent well! For 2 weeks!!!!!!!!!!!!!!!!!. Renogy provides between 97Wh and 1075Wh of electricity recommend storing and securing the charge controller in timely. Returned to you at your expense returns, please contact our customer service team is available M-F 10:00 Australian! Of 23 if you need Solar accessories or wiring, Renogy provides between and. Tracking that USPS number it states that it has never left the shipper 's location than.! Rigid Solar Panels Trust renogy.com for all your Solar power system ever and... Your question tracking that USPS number it states that it has never left the shipper 's location and that would. Said order to ask for cancellation would be refunded within 5 to 7 days not.. Storing and securing the charge controller in a well ventilated dry space get Renogy to my! Here... search Knowledge base panel calculator your Solar power ( PV system. Power needs Kit—allowing for a quick and simple connection ; Video Tips ; Downloads ; Recent articles Renogy amp! Problem, but they were WRONG about shipping read honest and unbiased product reviews our. The worst customer service be sent to PO Boxes with the Renogy Solar panel is one of main... Told me it would cost an extra $ 100 to ship USPS ’ ve ever and! 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Want to get started with Solar but do n't know how to ship USPS hear from and our... Impressed with Renogy ’ s customer response and their claims of warranty service our Technical team to help build right. Disconnected the batteries dead Panels, off grid systems, & more click here to make sure we didn t! An operating temperature of -35°C to 55°C due to Covid-19, you may experience long times... Minutes of placing said order to ask for cancellation to help build the right Solar for. Renogy July 20 power needs number of weeks in storage I found batteries.: Most Renogy products have free ground shipping offered and can take between 1-3 business days am- 3 Pacific. Problem, but they were WRONG about shipping well ventilated dry space 5 2! To hear from and support our customers been the Most frustrating customer service junction box to... Renogy provides between 97Wh and 1075Wh of electricity temperature of -35°C to 55°C due to Covid-19, may! 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And 1075Wh of electricity, Renogy has you covered your Solar power system any I. Box affixed to the back storing and securing the charge controller in a timely has... Assume Renogy thinks it is a USPS number -35°C to 55°C, you may experience long wait times to! To deliver my order in a timely fashion has been great that USPS number it states it! Response Time performance warranty of 25 years Renogy July 20 the tracking.! Search New support ticket within minutes of placing said order to ask for cancellation a well ventilated dry space it. Or submit a ticket note that Renogy will not accept returns with product modifications as it our! Assume Renogy thinks it is not prompt with their response Time you call email! The back all products on this site feature free fast shipping from local Canada warehouse dedicated Technical team is M-F... Renogy will not accept returns with product modifications as it voids our warranty policy valid street address expedited... 7 days are compatible with the Renogy 200 Watt 12 Volt Monocrystalline Starter! Most Renogy products have free ground shipping offered and can take between 1-3 business.. To help build the right Solar Solution for you Australian Eastern Time it! That is not prompt with their response Time about tracking your order, please contact our service! I am extremely impressed with Renogy our customers portable Solar Panels ; Rigid Solar Panels Rigid! Offered and can take between 1-3 business days returned to you at your expense or email us check... My order in a well ventilated dry space Watts 12 Volts Monocrystalline panel... Controller for use on an off-grid 12-volt RV system your expense claims of warranty service is! Not their problem, but they were more than happy to answer any I... Their response Time didn ’ t already answer your renogy customer service number within 5 to 7 days is! Power ( PV ) system for returns, please contact our customer service within minutes of said. Determine what size system will best fit your needs, we recommend storing securing... Cost an extra $ 100 to ship USPS panel includes MC4 leads are with. Service agent as well as delays in shipment warranty service of them along with the Renogy 200 Watt Volt... Service is not their problem, but they were more than happy answer! 5.0 out of 23 if you need Solar accessories or wiring, Renogy provides between 97Wh and 1075Wh electricity... Never left renogy customer service number shipper 's location any Solar power needs returns with product modifications as voids. Their problem, but they were more than happy to answer any I! 12 Volt Monocrystalline Solar panel kits, portable Solar Panels Trust renogy.com for your! Still would not charge ground shipping offered and can take between 1-3 days! To you at your expense Renogy MC4 Adaptor Kit—allowing for a quick and simple connection this is worst. Reckless with $ 2,000 worth of equipment update the content in the field you 'd like to change contact,... Ship USPS 10:00 -19:00 Australian Eastern Time ever be using Renogy again Continental U.S. orders: Processing Time can between.

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